ServisBOT Documentation > Product Features > Bots

Bots

Bots are a collection of workers that come together to meet a set of customer use cases. These are made up of at least one worker, and at least one way of understanding utterances.

The available worker types are:

Classic Flow Worker: Uses flow based programming to configure the interaction of the bot. - Creating a Flow Worker >
Action Flow Worker: Uses flow based programming to carry out a process when triggered through a Botnet Action. - Creating a Flow Worker >
NLP Worker: An integration with non-ServisBOT NLP engines such as Lex, Dialogflow or Watson. They all have different capabilities, strengths and weaknesses. - Creating a Lex Worker > - Creating a Dialogflow Worker > - Creating a Rasa Worker >
Filter Worker: Have the ability to respond to page events and trigger botnet actions.
- Creating a Filter Worker

Adding Workers to Bots

Workers can be added to a bot either through the Add Resource button on a bots detail page in portal, or through the CLI manually by updating the definition of the bot.

Limitations/Exceptions

Action flow workers should not be added to the same bot from which they will be triggered.
Filter workers should always be added to the top of a bot’s worker array.
When adding a worker from the CLI, the worker will have to be existing, or created through a previous step.
Re-ordering of workers in a bot can only be done through the CLI.

Bots

Adding Workers to Bots

Limitations/Exceptions

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