Bots
Bots are a collection of workers that come together to meet a set of customer use cases. These are made up of at least one worker, and at least one way of understanding utterances.
The available worker types are:
- Action Flow Worker: Uses flow based programming to carry out a process when triggered through a Botnet Action.
- Creating a Flow Worker >
- Bring Your Own Bot (BYOB): Processes user input using a remote system/ home-grown bot application using ServisBOT BaaS
- Creating a byob >
- Classic Flow Worker: Uses flow based programming to configure the interaction of the bot.
- Creating a Flow Worker >
- Filter Worker: Have the ability to respond to page events and trigger botnet actions.
- Human Handover Workers
- NLP Workers: An integration with non-ServisBOT NLP engines such as Lex, Dialogflow or Watson. They all have different capabilities, strengths and weaknesses. The simplest way to get started with an NLP worker is to use our ServisBOT AI to process user input, this will require no external accounts and no integrations to get started.
Adding Workers to Bots
Workers can be added to a bot either through the Add Resource button on a bots detail page in portal, or through the CLI manually by updating the definition of the bot.
Limitations/Exceptions
- Action flow workers should not be added to the same bot from which they will be triggered.
- Filter workers should always be added to the top of a bot’s worker array.
- When adding a worker from the CLI, the worker will have to be existing, or created through a previous step.
Learn more