ServisBOT Documentation > Getting Started > Creating a Bot in Portal > Troubleshooting Portal/Messenger
Troubleshooting Portal/Messenger
If you are having trouble accessing portal or the messenger, it may be because of a strict firewall policy. To unblock this issue, have your IT team add the following URLs to the firewall whitelist.
EU1
ServisBot domains
- https://api.production.helium.servismatrix.com
- https://lightning.production.helium.servismatrixcdn.com
- https://messenger.servisbot.com
- https://portal.production.helium.servismatrixcdn.com
- https://portal.servisbot.com
Fonts
Analytics
AWS API Gateway
- https://wr32shlrp2.execute-api.eu-west-1.amazonaws.com
- https://nphnyj2622.execute-api.eu-central-1.amazonaws.com (DR)
- https://dbyfwrhh8l.execute-api.eu-west-1.amazonaws.com
- https://qsq7omhov9.execute-api.eu-central-1.amazonaws.com (DR)
AWS AppSync
- https://xjuef7bvmngknfbxn2tirmfmiy.appsync-api.eu-west-1.amazonaws.com
- wss://xjuef7bvmngknfbxn2tirmfmiy.appsync-realtime-api.eu-west-1.amazonaws.com
- https://kr6srfiyfbgefcxhmgho2nwcu4.appsync-api.eu-west-1.amazonaws.com
- https://72bdkattpvcapp2xm32d4aoeqq.appsync-api.eu-central-1.amazonaws.com (DR)
- https://srec2d35arflnj5jnepyil3hna.appsync-api.eu-central-1.amazonaws.com (DR)
- wss://72bdkattpvcapp2xm32d4aoeqq.appsync-realtime-api.eu-central-1.amazonaws.com (DR)
AWS Cognito
- https://cognito-identity.eu-west-1.amazonaws.com
- https://cognito-identity.eu-central-1.amazonaws.com (DR)
- https://cognito-idp.eu-central-1.amazonaws.com
- https://cognito-idp.eu-west-1.amazonaws.com (DR)
AWS S3
- https://sborg-heupper-
.s3.amazonaws.com
Enhanced Messenger
- https://availability.servisbot.com
- https://rt3teec011.execute-api.eu-west-1.amazonaws.com
- https://hhxrrdmrfd.execute-api.eu-west-1.amazonaws.com
- wss://m8a9cby4ad.execute-api.eu-west-1.amazonaws.com
- https://258o2dn36h.execute-api.eu-central-1.amazonaws.com (DR)
- https://hjy5h5a6q9.execute-api.eu-central-1.amazonaws.com (DR)
- wss://tclrl41a0k.execute-api.eu-central-1.amazonaws.com (DR)
US1
ServisBot domains
- https://api.us1.helium.servismatrix.com
- https://lightning.us1.helium.servismatrix.com
- https://lightning.us1.helium.servismatrixcdn.com
- https://portal.us1.helium.servismatrix.com
- https://portal.us1.helium.servismatrixcdn.com
Fonts
Analytics
AWS API Gateway
- https://ay263nj5j9.execute-api.us-east-1.amazonaws.com
- https://cdcrdj9i2l.execute-api.us-east-2.amazonaws.com (DR)
- https://2l9l0y5d8e.execute-api.us-east-1.amazonaws.com
- https://9t2yn1ksa7.execute-api.us-east-2.amazonaws.com (DR)
AWS AppSync
- https://x4bvuyqop5dobf5b7rajjrolem.appsync-api.us-east-1.amazonaws.com
- https://xrzjddtn2bbndgyhm35e3ebxiu.appsync-api.us-east-1.amazonaws.com
- wss://x4bvuyqop5dobf5b7rajjrolem.appsync-realtime-api.us-east-1.amazonaws.com
- https://qkudyw3ir5e6xc5lrtz5evbhfe.appsync-api.us-east-2.amazonaws.com (DR)
- https://3vwqne2pwfalpf5huzw4e3wrnu.appsync-api.us-east-2.amazonaws.com (DR)
- wss://qkudyw3ir5e6xc5lrtz5evbhfe.appsync-realtime-api.us-east-2.amazonaws.com (DR)
AWS Cognito
- https://cognito-identity.us-east-1.amazonaws.com
- https://cognito-identity.us-east-2.amazonaws.com (DR)
- https://cognito-idp.us-east-1.amazonaws.com
- https://cognito-idp.us-east-2.amazonaws.com (DR)
AWS S3
- https://sborg-us1-
.s3.amazonaws.com
Enhanced Messenger
- https://availability.servisbot.com
- https://2qn5r6cx2a.execute-api.us-east-1.amazonaws.com
- https://j536jn1nn4.execute-api.us-east-1.amazonaws.com
- wss://053y2n40u0.execute-api.us-east-1.amazonaws.com
- https://cpfwxade9b.execute-api.us-east-2.amazonaws.com (DR)
- https://hyyugnb9e8.execute-api.us-east-2.amazonaws.com (DR)
- wss://4wp72ft791.execute-api.us-east-2.amazonaws.com (DR)
Explanations of each external service
ServisBot domains
Servisbot domains used for hosting the messenger and CDN assets
Fonts
External fonts used by the messenger
AWS API Gateway
Utility used to gather and process messenger metrics for reporting to servisbot
AWS AppSync
GraphQL Api to create conversations and for sending and receiving messages. Users can create conversations, send messages and listen for new messages in their conversation through subscriptions. The system can also send messages which become associated with a conversation
AWS Cognito
Provides authentication, authorization, also used to obtain temporary credentials which allow a conversation access to the platform
AWS S3
Storage medium for static assets.
Visual Overview
