Troubleshooting Portal/Messenger

If you are having trouble accessing portal or the messenger, it may be because of a strict firewall policy. To unblock this issue, have your IT team add the following URLs to the firewall whitelist.

EU1

ServisBot domains

Fonts

Analytics

AWS API Gateway

AWS AppSync

AWS Cognito

AWS S3

  • https://sborg-heupper-.s3.amazonaws.com

US1

ServisBot domains

Fonts

Analytics

AWS API Gateway

AWS AppSync

AWS Cognito

AWS S3

  • https://sborg-us1-.s3.amazonaws.com

Explanations of each external service

ServisBot domains

Servisbot domains used for hosting the messenger and CDN assets

Fonts

External fonts used by the messenger

AWS API Gateway

Utility used to gather and process messenger metrics for reporting to servisbot

AWS AppSync

GraphQL Api to create conversations and for sending and receiving messages. Users can create conversations, send messages and listen for new messages in their conversation through subscriptions. The system can also send messages which become associated with a conversation

AWS Cognito

Provides authentication, authorization, also used to obtain temporary credentials which allow a conversation access to the platform

AWS S3

Storage medium for static assets.

Visual Overview

Picture explaination