Dialogflow CX Workers

A Dialogflow CX worker takes user input and sends it to a Dialogflow bot for natural language processing. A Dialogflow worker can be created through the CLI or through the Add Resource button on a bot’s detail page.

Type: NLP Worker

Secrets

An Google Dialogflow agent access key is required in order to access Dialogflow. Please see secrets for more information.

Other Dialogflow fields

  • ProjectId: ProjectId of the agent to be used. See our Dialogflow bot tutorial for more information.
  • Secret: Google Dialogflow agent access key.
  • EnableML: Turns on the ML feature for all intents in this bot in Dialogflow.
  • Location: CX region for your agent
  • Language: The language to use the the CX agent
  • NluConfidenceThresholdOverride [Optional] You can use this as an override of the returned detected intent confidence. If this value is higher than that returned from the nlu provider it will change the response to be a fallback, This value defaults to 0.

Creating Dialogflow worker through cli

Save this json to a file and create a worker using the cli command sb-cli worker create file.json

{
  "Data": {
    "NluConfiguration": {
      "Secret": "SRN:::HERE:::",
      "Language": "en",
      "ProjectId": "joau-22312",
      "AgentId":"12321b123b-1213-213-12321",
      "Location":"us-central1",
    },
    "NluType": "Dialogflow-CX"
  },
  "Organization": "ORGANIZATION",
  "Config": {
    "Avatar": "default-bot"
  },
  "Enabled": true,
  "Updated": 1608652074324,
  "Description": "A Lex worker",
  "Id": "4685b16c-a305-4b0c-b33d-8ae12b81ff9a",
  "Type": "nlp-worker",
  "Name": "DialogflowCXWorker",
  "Created": 1608652074324,
  "Status": "published",
  "Srn": "srn:botnet:REGION:ORGANIZATION:worker:4685b16c-a305-4b0c-b33d-8ae12b81ff9a"
}


Once you have created the worker using the CLI, it will return an ID for you. You need to then update/create a bot and place the filter worker at the top with the id and the type of nlp-worker

Language support

If you have a language set inside the config of your worker we will sync any sb intents to dialog flow under that language code. If none is set we will default this to en (english). A list of language codes can be found here.