| Dec. 22, 2021 |
Improved CMS functions |
| Dec. 22, 2021 |
Bot download secret management improvements |
| Dec. 22, 2021 |
Host notifications have the ability to change messenger settings |
| Dec. 9, 2021 |
API key and detect call termination |
| Dec. 9, 2021 |
SMS BaaS configuration |
| Dec. 9, 2021 |
Form server feature |
| Dec. 9, 2021 |
Bot monitoring subscribers and notifications |
| Dec. 2, 2021 |
Shift2message and SMS metrics |
| Dec. 9, 2021 |
Feedback timeline element improvements |
| Dec. 2, 2021 |
Ability to clear messenger without page reload |
| Nov. 25, 2021 |
New nodes initial release in designer |
| Nov. 25, 2021 |
triggeredIntent available in NLP worker |
| Nov. 25, 2021 |
ServisBOT connect worker login redirect |
| Nov. 18, 2021 |
ServisBOT connect worker QuickResponse |
| Nov. 18, 2021 |
CMS table assets |
| Nov. 11, 2021 |
Multidomain conversation enabled |
| Nov. 11, 2021 |
Wait node created |
| Nov. 11, 2021 |
Self Signup updates |
| Nov. 11, 2021 |
Private host navigation support for navigating to new pages |
| Nov. 11, 2021 |
CHS alert channel |
| Nov. 4, 2021 |
Feedback timeline element |
| Nov. 4, 2021 |
Engagement conversation history UI filters |
| Nov. 4, 2021 |
Self Signup results page |
| Nov. 4, 2021 |
Ability to list remote bots |
| Oct. 27, 2021 |
Clean up of input markup |
| Oct. 27, 2021 |
Server side logout |
| Oct. 27, 2021 |
Convert Dialogflow intents into stories on import |
| Oct. 27, 2021 |
Updates to step 0 of bot building wizard |
| Oct. 27, 2021 |
Detecting cloud formation stack |
| Oct. 27, 2021 |
Permanent squeeze links |
| Oct. 20, 2021 |
Self Service messenger styling in wizard |
| Oct. 20, 2021 |
Added bot mission done as a botnet action |
| Oct. 20, 2021 |
New Workers support in portal |
| Oct. 20, 2021 |
Conversational rel |
| Oct. 20, 2021 |
Bot activity monitoring |
| Oct. 20, 2021 |
Improved conversation search API |
| Oct. 13, 2021 |
Additional call deflection bot configuration |
| Oct. 13, 2021 |
Hookup of fulfillment and intent import for SelfService |
| Oct. 13, 2021 |
ServisBOT NLP Language support |
| Oct. 6, 2021 |
ServiceNow improvements |
| Oct. 6, 2021 |
Freshchat multilimgual/configurable informational messages |
| Oct. 6, 2021 |
Updated credit card regex |
| Oct. 6, 2021 |
Self Signup fulfilment |
| Oct. 6, 2021 |
Botrunner disambiguation diagnostics |
| Oct. 6, 2021 |
Conversational journeys |
| Oct. 6, 2021 |
Gossip CHS fetch retries |
| Oct. 6, 2021 |
dsipacther small talk verification |
| Oct. 6, 2021 |
Cleanup of margins in carousels |
| Oct. 6, 2021 |
Quick test updates |
| Sep. 29, 2021 |
Classification reports fix |
| Sep. 29, 2021 |
Fix for maps timeline element |
| Sep. 29, 2021 |
Arkham fetch retries |
| Sep. 29, 2021 |
Platform logging self recovery |
| Sep. 29, 2021 |
Fix for arabic causing problems with BaaS |
| Sep. 22, 2021 |
VA entity detection using Spacy |
| Sep. 22, 2021 |
sb-cli bot import support for AWS Lex and Dialogflow |
| Sep. 22, 2021 |
Cleanup worker create options |
| Sep. 22, 2021 |
Welcome intent creation fix |
| Sep. 22, 2021 |
Configurable voice bots |
| Sep. 22, 2021 |
CMS resolve in preview |
| Sep. 22, 2021 |
Timestamps in conversation history |
| Sep. 22, 2021 |
Amazon Connect Worker end session reason |
| Sep. 22, 2021 |
VA detail page updates |
| Sep. 22, 2021 |
VA Compound Intents |
| Sep. 15, 2021 |
Language copy UI improvements |
| Sep. 15, 2021 |
Ability to sort conversation history off conversation engage |
| Sep. 15, 2021 |
Fixed conversation search and add view in conversation button to missed inputs page |
| Sep. 8, 2021 |
List language copies for a bot on the endpoint language routing UI |
| Sep. 1, 2021 |
Fix for bot logs with Conversation None |
| Sep. 1, 2021 |
Preventing duplicate workers in VAs |
| Sep. 1, 2021 |
CMS insert for markup |
| Sep. 1, 2021 |
CMS Node improvements |
| Sep. 1, 2021 |
Agent can request a file upload |
| Sep. 1, 2021 |
Pipeline step for send CMS content |
| Sep. 1, 2021 |
Transfer to bot works for bots outside of the current VA |
| Sep. 1, 2021 |
Support for “Call API” botnet action |
| Sep. 1, 2021 |
Documentation for all available pipeline steps |
| Aug. 25, 2021 |
Ampersands fix in markup within a flow |
| Aug. 18, 2021 |
CLI warns user when using HTTP endpoints in BaaS |
| Aug. 18, 2021 |
FileProcessor can get customerReference from context |
| Aug. 18, 2021 |
SelfSignup support |
| Aug. 18, 2021 |
VA human handover pipeline OnJoin and OnLeave |
| Aug. 18, 2021 |
Insert CMS from Timeline Editor |
| Aug. 18, 2021 |
Extent {CMS:Alias} string replace support |
| Aug. 18, 2021 |
Freshchat worker improvements |
| Aug. 11, 2021 |
Self Signup support for SBAuth |
| Aug. 11, 2021 |
Embedded CMS inside markup |
| Aug. 11, 2021 |
BaaS endpoint URL validation |
| Aug. 11, 2021 |
Autocomplete field for CMS action item |
| Aug. 11, 2021 |
Color property for type indicator |
| Aug. 11, 2021 |
Classification Report CLI Command improvements |
| Aug. 11, 2021 |
Disambiguation within NLP Worker |
| Aug. 11, 2021 |
Ability to edit CMS from within CMS node |
| Aug. 11, 2021 |
Embedded CMS inside markup |
| Aug. 4, 2021 |
API connector node improvements |
| Aug. 4, 2021 |
Bots can now reference language copies |
| Aug. 4, 2021 |
SetContext casing in action cards bug fix |
| Aug. 4, 2021 |
Agent livechat APIs |
| Aug. 4, 2021 |
Shift2message configuration |
| Jul. 28, 2021 |
CMS asset attachment bug fix |
| Jul. 28, 2021 |
Language routing for endpoints in portal |
| Jul. 28, 2021 |
API connector node mappings UI improvements |
| Jul. 28, 2021 |
Enhanced bots - shadow resource VA to allow pipelines on bots |
| Jul. 28, 2021 |
Solutioning around agent portal |
| Jul. 28, 2021 |
Shift2message deployed and documentation created |
| Jul. 21, 2021 |
Routing different bots for each language via endpoint |
| Jul. 21, 2021 |
CMS listing sorting languages |
| Jul. 21, 2021 |
List issues on transcript deliveries |
| Jul. 21, 2021 |
Routing different bots for each language via endpoint |
| Jul. 14, 2021 |
Auto-input fixes for CMS |
| Jul. 14, 2021 |
Platform logging fetch assigned a timeout |
| Jul. 14, 2021 |
Recovering goal data to elastic search |
| Jul. 7, 2021 |
Correcting presession welcome returning incorrect markup |
| Jul. 7, 2021 |
Underscores no longer allowed in VA names |
| Jul. 7, 2021 |
Resources can list out pipeline and events |
| Jul. 7, 2021 |
VA diagnostics |
| Jul. 7, 2021 |
VA dispatcher enforces intent limits |
| Jul. 7, 2021 |
Correcting presession welcome returning incorrect markup |
| Jun. 30, 2021 |
Deference secure input in URL mappings |
| Jun. 30, 2021 |
Lock alignment |
| Jun. 30, 2021 |
Mission Control in portal |
| Jun. 30, 2021 |
Storing new metadata for list interactions |
| Jun. 30, 2021 |
Host notifications from a VA |
| Jun. 30, 2021 |
Improvements in handling and notification of error cases |
| Jun. 23, 2021 |
Improved error messaging on BaaS for misconfigured API |
| Jun. 23, 2021 |
Secure session authorization API has access to complete context |
| Jun. 23, 2021 |
VA executes flow as pipeline action |
| Jun. 23, 2021 |
VA supports secure session |
| Jun. 23, 2021 |
Remove 1000 utterance limit from each intent |
| Jun. 23, 2021 |
Dispatchers given a default confidence threshold |
| Jun. 23, 2021 |
Case insensitive pre session message resolution |
| Jun. 23, 2021 |
Amazon connect redundancy |
| Jun. 23, 2021 |
DR Global Tables |
| Jun. 16, 2021 |
Documentation added on SSO, SecureSession, Redaction, NLP Workers, ServiceNow Worker, and Secure Input |
| Jun. 16, 2021 |
Variable Context Lookup |
| Jun. 16, 2021 |
Genesys voice adapter work |
| Jun. 16, 2021 |
CMS items can be used in markup |
| Jun. 16, 2021 |
VA handling worker exceptions |
| Jun. 16, 2021 |
Ability to measure performance with VA |
| Jun. 16, 2021 |
Added timestamps to messages egress of webhook adapter |
| Jun. 16, 2021 |
Transfer and push bot to stack improvements |
| Jun. 16, 2021 |
Preventing fallback utterances from training the dispatcher |
| Jun. 16, 2021 |
Dispatcher remove stopwords from training data |
| Jun. 16, 2021 |
Genesys live chat adapter work |
| Jun. 9, 2021 |
Additionaly markup interaction support |
| Jun. 9, 2021 |
Timeline Element samples |
| Jun. 9, 2021 |
Transfer with a c.om message in a VA |
| Jun. 9, 2021 |
Venus working with bots and VAs |
| Jun. 9, 2021 |
DetailView sample in markupinteraction node fix |
| Jun. 9, 2021 |
Passing additional details up carousel markup interaction |
| Jun. 9, 2021 |
Reset button and menu for messenger |
| Jun. 9, 2021 |
New context added to tell users they are using a VA |
| Jun. 9, 2021 |
Added fallback detection to BYOB worker |
| Jun. 9, 2021 |
Spike into vending a new conversation driven by a client in existing system |