Release Notes

Date Summary
Dec. 22, 2021 Improved CMS functions
Dec. 22, 2021 Bot download secret management improvements
Dec. 22, 2021 Host notifications have the ability to change messenger settings
Dec. 9, 2021 API key and detect call termination
Dec. 9, 2021 SMS BaaS configuration
Dec. 9, 2021 Form server feature
Dec. 9, 2021 Bot monitoring subscribers and notifications
Dec. 2, 2021 Shift2message and SMS metrics
Dec. 9, 2021 Feedback timeline element improvements
Dec. 2, 2021 Ability to clear messenger without page reload
Nov. 25, 2021 New nodes initial release in designer
Nov. 25, 2021 triggeredIntent available in NLP worker
Nov. 25, 2021 ServisBOT connect worker login redirect
Nov. 18, 2021 ServisBOT connect worker QuickResponse
Nov. 18, 2021 CMS table assets
Nov. 11, 2021 Multidomain conversation enabled
Nov. 11, 2021 Wait node created
Nov. 11, 2021 Self Signup updates
Nov. 11, 2021 Private host navigation support for navigating to new pages
Nov. 11, 2021 CHS alert channel
Nov. 4, 2021 Feedback timeline element
Nov. 4, 2021 Engagement conversation history UI filters
Nov. 4, 2021 Self Signup results page
Nov. 4, 2021 Ability to list remote bots
Oct. 27, 2021 Clean up of input markup
Oct. 27, 2021 Server side logout
Oct. 27, 2021 Convert Dialogflow intents into stories on import
Oct. 27, 2021 Updates to step 0 of bot building wizard
Oct. 27, 2021 Detecting cloud formation stack
Oct. 27, 2021 Permanent squeeze links
Oct. 20, 2021 Self Service messenger styling in wizard
Oct. 20, 2021 Added bot mission done as a botnet action
Oct. 20, 2021 New Workers support in portal
Oct. 20, 2021 Conversational rel
Oct. 20, 2021 Bot activity monitoring
Oct. 20, 2021 Improved conversation search API
Oct. 13, 2021 Additional call deflection bot configuration
Oct. 13, 2021 Hookup of fulfillment and intent import for SelfService
Oct. 13, 2021 ServisBOT NLP Language support
Oct. 6, 2021 ServiceNow improvements
Oct. 6, 2021 Freshchat multilimgual/configurable informational messages
Oct. 6, 2021 Updated credit card regex
Oct. 6, 2021 Self Signup fulfilment
Oct. 6, 2021 Botrunner disambiguation diagnostics
Oct. 6, 2021 Conversational journeys
Oct. 6, 2021 Gossip CHS fetch retries
Oct. 6, 2021 dsipacther small talk verification
Oct. 6, 2021 Cleanup of margins in carousels
Oct. 6, 2021 Quick test updates
Sep. 29, 2021 Classification reports fix
Sep. 29, 2021 Fix for maps timeline element
Sep. 29, 2021 Arkham fetch retries
Sep. 29, 2021 Platform logging self recovery
Sep. 29, 2021 Fix for arabic causing problems with BaaS
Sep. 22, 2021 VA entity detection using Spacy
Sep. 22, 2021 sb-cli bot import support for AWS Lex and Dialogflow
Sep. 22, 2021 Cleanup worker create options
Sep. 22, 2021 Welcome intent creation fix
Sep. 22, 2021 Configurable voice bots
Sep. 22, 2021 CMS resolve in preview
Sep. 22, 2021 Timestamps in conversation history
Sep. 22, 2021 Amazon Connect Worker end session reason
Sep. 22, 2021 VA detail page updates
Sep. 22, 2021 VA Compound Intents
Sep. 15, 2021 Language copy UI improvements
Sep. 15, 2021 Ability to sort conversation history off conversation engage
Sep. 15, 2021 Fixed conversation search and add view in conversation button to missed inputs page
Sep. 8, 2021 List language copies for a bot on the endpoint language routing UI
Sep. 1, 2021 Fix for bot logs with Conversation None
Sep. 1, 2021 Preventing duplicate workers in VAs
Sep. 1, 2021 CMS insert for markup
Sep. 1, 2021 CMS Node improvements
Sep. 1, 2021 Agent can request a file upload
Sep. 1, 2021 Pipeline step for send CMS content
Sep. 1, 2021 Transfer to bot works for bots outside of the current VA
Sep. 1, 2021 Support for “Call API” botnet action
Sep. 1, 2021 Documentation for all available pipeline steps
Aug. 25, 2021 Ampersands fix in markup within a flow
Aug. 18, 2021 CLI warns user when using HTTP endpoints in BaaS
Aug. 18, 2021 FileProcessor can get customerReference from context
Aug. 18, 2021 SelfSignup support
Aug. 18, 2021 VA human handover pipeline OnJoin and OnLeave
Aug. 18, 2021 Insert CMS from Timeline Editor
Aug. 18, 2021 Extent {CMS:Alias} string replace support
Aug. 18, 2021 Freshchat worker improvements
Aug. 11, 2021 Self Signup support for SBAuth
Aug. 11, 2021 Embedded CMS inside markup
Aug. 11, 2021 BaaS endpoint URL validation
Aug. 11, 2021 Autocomplete field for CMS action item
Aug. 11, 2021 Color property for type indicator
Aug. 11, 2021 Classification Report CLI Command improvements
Aug. 11, 2021 Disambiguation within NLP Worker
Aug. 11, 2021 Ability to edit CMS from within CMS node
Aug. 11, 2021 Embedded CMS inside markup
Aug. 4, 2021 API connector node improvements
Aug. 4, 2021 Bots can now reference language copies
Aug. 4, 2021 SetContext casing in action cards bug fix
Aug. 4, 2021 Agent livechat APIs
Aug. 4, 2021 Shift2message configuration
Jul. 28, 2021 CMS asset attachment bug fix
Jul. 28, 2021 Language routing for endpoints in portal
Jul. 28, 2021 API connector node mappings UI improvements
Jul. 28, 2021 Enhanced bots - shadow resource VA to allow pipelines on bots
Jul. 28, 2021 Solutioning around agent portal
Jul. 28, 2021 Shift2message deployed and documentation created
Jul. 21, 2021 Routing different bots for each language via endpoint
Jul. 21, 2021 CMS listing sorting languages
Jul. 21, 2021 List issues on transcript deliveries
Jul. 21, 2021 Routing different bots for each language via endpoint
Jul. 14, 2021 Auto-input fixes for CMS
Jul. 14, 2021 Platform logging fetch assigned a timeout
Jul. 14, 2021 Recovering goal data to elastic search
Jul. 7, 2021 Correcting presession welcome returning incorrect markup
Jul. 7, 2021 Underscores no longer allowed in VA names
Jul. 7, 2021 Resources can list out pipeline and events
Jul. 7, 2021 VA diagnostics
Jul. 7, 2021 VA dispatcher enforces intent limits
Jul. 7, 2021 Correcting presession welcome returning incorrect markup
Jun. 30, 2021 Deference secure input in URL mappings
Jun. 30, 2021 Lock alignment
Jun. 30, 2021 Mission Control in portal
Jun. 30, 2021 Storing new metadata for list interactions
Jun. 30, 2021 Host notifications from a VA
Jun. 30, 2021 Improvements in handling and notification of error cases
Jun. 23, 2021 Improved error messaging on BaaS for misconfigured API
Jun. 23, 2021 Secure session authorization API has access to complete context
Jun. 23, 2021 VA executes flow as pipeline action
Jun. 23, 2021 VA supports secure session
Jun. 23, 2021 Remove 1000 utterance limit from each intent
Jun. 23, 2021 Dispatchers given a default confidence threshold
Jun. 23, 2021 Case insensitive pre session message resolution
Jun. 23, 2021 Amazon connect redundancy
Jun. 23, 2021 DR Global Tables
Jun. 16, 2021 Documentation added on SSO, SecureSession, Redaction, NLP Workers, ServiceNow Worker, and Secure Input
Jun. 16, 2021 Variable Context Lookup
Jun. 16, 2021 Genesys voice adapter work
Jun. 16, 2021 CMS items can be used in markup
Jun. 16, 2021 VA handling worker exceptions
Jun. 16, 2021 Ability to measure performance with VA
Jun. 16, 2021 Added timestamps to messages egress of webhook adapter
Jun. 16, 2021 Transfer and push bot to stack improvements
Jun. 16, 2021 Preventing fallback utterances from training the dispatcher
Jun. 16, 2021 Dispatcher remove stopwords from training data
Jun. 16, 2021 Genesys live chat adapter work
Jun. 9, 2021 Additionaly markup interaction support
Jun. 9, 2021 Timeline Element samples
Jun. 9, 2021 Transfer with a c.om message in a VA
Jun. 9, 2021 Venus working with bots and VAs
Jun. 9, 2021 DetailView sample in markupinteraction node fix
Jun. 9, 2021 Passing additional details up carousel markup interaction
Jun. 9, 2021 Reset button and menu for messenger
Jun. 9, 2021 New context added to tell users they are using a VA
Jun. 9, 2021 Added fallback detection to BYOB worker
Jun. 9, 2021 Spike into vending a new conversation driven by a client in existing system