Unless User-data encryption or further role restrictions have been placed, there are two ways to monitor conversations that users have with your bot.
Monitoring can be automated using alarms. Learn more about our alarms and how to use them here
ServisBOT has on-prem storage available for enterprise customers. Please reach out to your customer success rep to get started.
Follow this link to see how to use ServisBOT’s Usage Metrics to evaluate your solution’s engagement level: Read about goals