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1.
Basics
Product Overview
Definitions
Bot Architecture
Requirements
2.
Getting Started
Creating a Bot in Portal
Troubleshooting Portal/Messenger
Creating a BYOB Bot
Creating a bot in CLI
CLI Commands
Troubleshooting CLI
Classic Flow Overview
Importing Sb-Intents (Syncing with Dialogflow)
Importing Sb-Intents (Syncing with Lex)
Web Messenger Installation
Messenger Configuration Options
Google Tag Manager Installation
Monitoring Conversations
Notifications
BaaS Introduction
Copying Bots
3.
Product Features
Avatars
Context Store
BaaS
Blueprints
Bots
Amazon Connect Workers
Freshchat Workers
Action Flow Workers
Edgetier Worker
Genesys Purecloud Worker
LexV2 Workers
BYOB Workers
Dialogflow CX Workers
Dialogflow Workers
Einstein Workers
Export intents for a bot
Filter worker configuration
Flow Workers
Lex Workers
Luis Workers
Microsoft Bot Framework
Rasa Workers
ServisBOT ai Workers
Watson Workers
Wit.ai Workers
ServiceNow Worker
Intents
Common Format
BotNet Actions
Chat History Server
Classic Flow Library
Api Connector Node
Goal Node
Interaction Node
Link Nodes
Markup Interaction Node
Markup Node
Using Context and Variables in Flow
Using the Intent Detection Node
CMS
References an Asset in CMS
Endpoints
Engagement Adapters
ServisBOT Messenger
Messenger Redaction
Facebook Messenger Adapter
Microsoft Teams Adapter
MS Teams Timeline Elements
Twilio SMS Adapter
Twilio WhatsApp Adapter
Webhook Adapter
Language Support
Metrics and Analytics
NLP Support
Roles and Permissions
Secrets
Dialogflow Secrets
Microsoft Luis Secrets
Secure Input
Secure Session
Auth Profile
BaaS Secure Session
Single Sign On (SSO)
Timeline Markup
Hint
Interaction Types
Broadcast
Broadcast with Options
Button Card
Button Prompt
Calendar
Cards
Cards with Video
Clickable Cards
OptionCard
Carousel
Image Only Carousel
Large Carousel, No Options
Large Carousel, Selectable Options
Non-selectable Carousel
Small Carousel
DateTime
DetailView
Dropdown
Feedback
Feedback
File Item
File Upload
Lists
Item
Vertical Readonly Lists
Map
Secure File Upload
UploadItem
Star Rating Card
Suggestion Prompt
Text Message
Time Select Cards
Enhanced Bot
Multi-domain Conversations
Virtual Assistant
NLU Engines
Custom NLU Engines
Lex
4.
Video Tutorials
Intro to Portal
Building Your First Bot
Intro to the CLI
Creating AWS Cross Account Roles using the CLI
Importing and Exporting Intents by CSV using the CLI
Creating a BYOB Dialogflow Bot
Creating a Dialogflow Secret
Creating an Action Flow
Creating a Lex Bot
Creating a New Endpoint
Customizing Your Messenger
Host Notifications
Intro to BaaS
Training NLP Bots with Classification Reports
Using Analytics and Goals
Building Your First VA
Managing Your VA
Multibot Orchestration
Doing a Lift and Shift
Fulfillment
Timeline Markup
Getting Started with CMS
Multilingual CMS
5.
Bot Tutorials
Enhancing a Dialogflow Agent
YelpBaaS Bot
Filter Page Event Bot
Appointment Bot
6.
Advanced Tutorials
Creating a Virtual Assistant
Using the Intent Detection Node
Use the AWS SDK to store content on Amazon S3
Use the AWS SDK to Translate Bots
Message Encryption
Polyfill
Versioning Bots
Tables used in ServisBOT Flow
7.
Classic Flow Cookbook
Selectable Dates in Calendar
Free Form Input on Dates
Setting Day of the Week Conditions
Setting Time of Day Conditions
Setting Time of Day and Weekday Conditions
User's Timezone
Store Input as Conversation Context
Store Data as User Context
Retrieve User Context
Invoke Lambda Payload
8.
ServisBOT Apps
Transcript Service
Security
Terms of Service
Release Notes
License.txt
ServisBOT Documentation
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Product Features
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Timeline Markup
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Carousel
> Non-selectable Carousel
Non-selectable Carousel