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1.
Basics
Bot Architecture
Definitions
Product Overview
Requirements
2.
Getting Started
BaaS Introduction
Classic Flow Overview
Copying Bots
Creating a bot in CLI
CLI Commands
Troubleshooting CLI
Creating a Bot in Portal
Troubleshooting Portal/Messenger
Creating a BYOB Bot
Importing Sb-Intents (Syncing with Dialogflow)
Importing Sb-Intents (Syncing with Lex)
Monitoring Conversations
Notifications
Web Messenger Installation
Google Tag Manager Installation
Messenger Configuration Options
3.
Product Features
Alarms
Avatars
BaaS
JSON API Connector
Private API Connector
Restriction Groups
Soap API Connector
Blueprints
BotNet Actions
Bots
Action Flow Workers
Amazon Connect Workers
BYOB Workers
Dialogflow CX Workers
Dialogflow Workers
Edgetier Worker
Einstein Workers
Export intents for a bot
Filter worker configuration
Five9 Worker
Flow Workers
Freshchat Workers
Genesys LiveChat Workers
Genesys Purecloud Worker
Lex Workers
LexV2 Workers
LLM Worker (Large Language Model)
Luis Workers
Microsoft Bot Framework
ServiceNow Worker
ServisBOT ai Workers
ServisBOT Connect Worker
Watson Workers
Wit.ai Workers
Built-in Metrics
Goals
Transactions
Chat History Server
Classic Flow Library
Api Connector Node
Goal Node
Interaction Node
Link Nodes
Markup Interaction Node
Markup Node
Policy Node
SendEmail Node
Using Context and Variables in Flow
Using the Intent Detection Node
Wait Node
CMS
References an Asset in CMS
Context Store
CRM
Cross Domain Feature
Endpoints
Engagement Adapters
Audiocodes
Facebook Messenger Adapter
Microsoft Teams Adapter
MS Teams Timeline Elements
ServisBOT Messenger
Messenger Redaction
Twilio SMS Adapter
Twilio Voice
Twilio WhatsApp Adapter
Webhook Adapter
Enhanced Bot
Enhanced Bot Endpoint Method
Enhanced Messenger
Enhanced Messenger Migration
Entities
Handlers
Intents
Common Format
Utterance Generation with ChatGPT
Language Support
Metrics
Configuring KPI Metrics
Usage Metrics
Multi-domain Conversations
NLP Support
Package and Send
Email Templates
Pathways
Policies
Projects
Remote Conversation Eventing
Roles and Permissions
Secrets
Dialogflow Secrets
Microsoft Luis Secrets
Secure Input
Secure Session
Auth Profile
BaaS Secure Session
ServisBOT Forms
Single Sign On (SSO)
Timeline Markup
Broadcast
Broadcast with Options
Button Card
Button Prompt
Calendar
Cards
Cards with Video
Clickable Cards
OptionCard
Carousel
Image Only Carousel
Large Carousel, No Options
Large Carousel, Selectable Options
Non-selectable Carousel
Small Carousel
DateTime
DetailView
Dropdown
Feedback
Feedback
File Item
File Upload
Hint
Interaction Types
Lists
Item
Vertical Readonly Lists
Map
Secure File Upload
UploadItem
Star Rating Card
Suggestion Prompt
Text Message
Time Select Cards
Virtual Assistant
NLU Engines
Custom NLU Engines
Lex
4.
Video Tutorials
Building Your First Bot
Building Your First VA
Creating a BYOB Dialogflow Bot
Creating a Dialogflow Secret
Creating a Lex Bot
Creating a New Endpoint
Creating an Action Flow
Creating AWS Cross Account Roles using the CLI
Customizing Your Messenger
Doing a Lift and Shift
Fulfillment
Getting Started with CMS
Host Notifications
Importing and Exporting Intents by CSV using the CLI
Intro to BaaS
Intro to Portal
Intro to the CLI
Managing Your VA
Multibot Orchestration
Multilingual CMS
Timeline Markup
Training NLP Bots with Classification Reports
Using Analytics and Goals
5.
Bot Tutorials
Enhancing a Dialogflow Agent
Filter Page Event Bot
Yelp Api Connector Bot
6.
Advanced Tutorials
Creating a Virtual Assistant
Message Encryption
Polyfill
Tables used in ServisBOT Flow
Transfer a Conversation from One Engagement Adapter to Another
Use the AWS SDK to store content on Amazon S3
Use the AWS SDK to Translate Bots
Using the Intent Detection Node
Versioning Bots
7.
Classic Flow Cookbook
Free Form Input on Dates
Invoke Lambda Payload
Retrieve User Context
Selectable Dates in Calendar
Setting Day of the Week Conditions
Setting Time of Day and Weekday Conditions
Setting Time of Day Conditions
Store Data as User Context
Store Input as Conversation Context
User's Timezone
8.
ServisBOT Apps
Transcript Service
Security
Content Security Policy (CSP)
Terms of Service
Release Notes
License.txt
ServisBOT Documentation
>
Video Tutorials
> Managing Your VA
Managing Your VA