Default PII Redaction

Our ServisBOT V2 Messenger, will attempt to redact sensitive information in messages where possible, right now the following forms of sensitive data are redacted from messages:

  • Credit Card Numbers - an example of credit card redaction in our V2 messenger can be seen in the image below.
    Credit Card Redaction
  • Social Security Numbers - an example of social security number redaction in our V2 messenger can be seen in the image below.
    Social Security Number Redaction

ServisBOT will never ask you for personal information such as your credit card details or your social security number. The above images are just for demonstration purposes.

If you have been using our V2 messenger before the 16th of June 2020, it’s possible that this feature is not enabled for your messenger. To get it enabled for your organization contact your ServisBOT sales rep.