The ServisBOT platform provides customers with the ability to encrypt customer messages as they enter the ServisBOT system. This guide assumes that you are familiar with basic encryption techniques, and you have the ability to generate and encrypt your own encryption keys.
Message encryption is a feature that requires some initial configuration by ServsiBOT. If you would like access to this feature, please contact ServisBOT first. ServisBOT will generate an ImportToken and PublicKey on your behalf, and send them to you. The ImportToken and PublicKey will be provided to you as Base64 encrypted strings. Please save each string within a txt file as you will then need to convert each file to a binary file.
Once you have saved your ImportToken.b64 and PublicKey.b64 files, please run the following commands in sequence to generate your own private key.
Convert files to binary
openssl enc -d -base64 -A -in PublicKey.b64 -out PublicKey.bin openssl enc -d -base64 -A -in ImportToken.b64 -out ImportToken.bin
Generate key material
openssl rand -out PlaintextKeyMaterial.bin 32
Encrypt your key material
openssl rsautl -encrypt \ -in PlaintextKeyMaterial.bin \ -oaep \ -inkey PublicKey.bin \ -keyform DER \ -pubin \ -out EncryptedKeyMaterial.bin
Base64 encode your encrypted key material
openssl enc -base64 -in EncryptedKeyMaterial.bin -out EncryptedKeyMaterial.base64
Once you have completed the previous 4 steps, you will now need to provide ServisBOT with the following files.
ImportToken.b64 // Original token sent you you by ServisBOT EncryptedKeyMaterial.base64 // Generated by Step 4
You will now see a new section within the ServisBOT portal called “Security” on the left-hand side of your screen, underneath the “Management” section. From here, you can enable/disable message encryption.