Engagement Adapters

Engagement adapters allow your bots to send and receive adapted content through a third-party messaging service or channel. Using this feature, it is possible to have your chatbots engage with users over SMS, Microsoft Teams, Slack, WhatsApp, Facebook Messenger, and more.

In order to use an engagement adapter:

  • Check with your customer success rep that the feature is enabled for your organization(s).
  • Configure an Endpoint to have the correct type (SMS, Microsoft teams, Facebook).

Follow the configuration steps for your engagement adapter.