Error Prevention
When talking to your bot, end users must be able to review and either confirm or cancel before submitting information that subsequently leads to:
- Legal commitments
- Financial transactions
- Modification or deletion of user-controllable data
Most commonly, this is seen when a BaaS node is used in flows - in these cases, it necessitates the use of, for example, an interaction node before the BaaS call to let the user modify before the API call, or after the BaaS to let the user edit after the fact through another API call or similar.
BaaS example
- Submit and Cancel options
- Cancel does not trigger the BaaS
Form example
Flow allows users to review and edit or cancel the information they submitted.
- Form
- Review and cancel the information submitted, then refill the form.
