Response Dictionary (CMS)

Using the ServisBOT response dictionary, it is possible to manage rich media for your bot responses.

Video

  • Go to the “Response Dictionary” part of portal
  • Select the “Add New” button found in the top right-hand corner of this page
  • Give this item a suitable name such as “Introduction Video”
  • Select the dropdown menu and click “Link”
  • In this text input field, paste in the URL of the video you wish to use, such as a YouTube video URL
  • Select the “Save” button
  • Back in the list of items for Response Dictionary, you must select “Publish” in order to publish this new item
  • In your Node-Red flow, select the “Intent Detection” node. Double click and from the dropdown list, select the item you had just created in Response Dictionary.
  • Select “Done” and “Deploy” in designer and test this in messenger.

Image

  • Go to the “Response Dictionary” part of portal.
  • Select the “Add New” button found in the top right-hand corner of this page.
  • Give this item a suitable name such as “Welcome Image”.
  • Select the dropdown menu and click “Attachment”
  • Select the “Choose File” button that appears and choose an image from your device.
  • Select the “Save” button.
  • Back in the list of items for Response Dictionary, you must select “Publish” in order to publish this new item.
  • In your Node-Red flow, select the “Intent Detection” node. Double click and from the dropdown list, select the item you had just created in Response Dictionary.
  • Select “Done” and “Deploy” in designer and test this in messenger.