Bots are a collection of workers that come together to meet a set of customer use cases. These are made up of at least one worker, and at least one way of understanding utterances.

The available worker types are:

  • Business Intent Worker: A type of worker that takes a user intent, aligns it to a business intent and interacts with APIs to carry out a set of steps.
  • Classic Flow Worker: Uses flow based programing to configure the interaction of the bot
  • NLP Worker: An integration with non-ServisBOT NLP engines such as Lex, Dialogflow or Watson. They all have different capabilities, strengths and weaknesses.
  • Filter Worker: Have the ability to respond to page events and trigger botnet actions. Read More

Learn more