Definitions

Definitions

Before you get started, we need to understand the different components to a bot and how they work together:

  • Virtual Assistant (or VA): Orchestrator of the bot army. Predicts a user’s intent, getting their messages to the relevant place. Enables intent switching mid conversation flow, translation, redaction, and many more broad conversational features.
  • Bot: A collection of workers that come together to meet a set of customer use cases (could be just one worker)
  • Worker: The smallest unit of tangible work inside a bot that helps it complete a mission. An instance of NLP strategy or process, that responds to a request. Users never see or hear from workers, and you manage them through the capabilities you add to your bot. We have a few kinds of workers
    • Business Intent Worker: A type of worker that takes a user intent, aligns it to a business intent and interacts with APIs to carry out a set of steps.
    • Classic Flow Worker: Uses flow based programing to configure the interaction of the bot
    • NLP Worker: An integration with non-ServisBOT NLP engines such as Lex, Dialogflow or Watson. They all have different capabilities, strengths and weaknesses.
  • Secrets: A document or string containing API keys or configurations. These are used for accessing external NLP providers and APIs
  • ServisBOT BaaS: mappings between ServisBOT and your apis
    • API Connectors: Provides a system mapping to an outside API. We’ve got blueprints to get started, or you can build custom ones.
    • AWS SDK Connectors: Provides a mapping to AWS services available in their SDK. Just set your keys, and power your bots with AWS.
  • Endpoints: Custom Styling, channel, or customization of a bot for omnichannel entrypoints. These can be used to display different styling for bots on different domains, or for sub brands. They can also be used to customize a bot for specific channels such as Alexa, or Whatsapp. Not to be confused with API endpoints.
    • This is also where you can restrict your bots to specific domains.
  • Organization: A customer account in which bots are created. One organization can have many endpoints, many bots.
  • Classic Flow Node: A step in classic flow represented by a block. Each node has either inputs or outputs based on it’s purpose.