Release Notes

Platform-wide & CLI Updates

Date Summary Links
Oct. 9, 2019 Improved support for encryption on missed input
Oct. 2, 2019 Cross account role support for ServisBOT intents using lex.
Sept. 25, 2019 SOAP API Connectors can now exit over our Fixed IPs
Advanced Filtering for Logs
SOAP Connectors
Sept. 18, 2019 Chat History Server Improvements
Engagement Adapter activities now shows up in Logs
Chat History Server
Engagement Adapters
Sept. 11, 2019 Chat History Server conversation retrieval improvements
Enhanced logging for NLP publish activities
MS Teams engagement adapter updates
Sept. 4, 2019 Microsoft Teams Debug features and enhancements
Chat History Server traffic now comes from fixed IP
Improved roles support for CLI
Aug. 28, 2019 Stability and improvements for MS teams
BaaS API connector debug command
Aug. 21, 2019 BaaS support for Oauth
Missed input ignore flag in CLI
Enabling chained responses from DialogFlow V2 bots
Aug. 14, 2019 BaaS fixed IP support
Avatars for Bots and VAs
Bugfix for Endpoints clashing on the same page
Aug. 07, 2019 Support for markup generated in DialogFlow
July 31, 2019 Microsoft Luis NLP detection support for intent detection node
Bug fix on goal triggering
July 17, 2019 Platform logging now available from portal
Improved performance when deleting bots with lots of intents
Welcome and Fallback intents for ServiBOT intents
July 10, 2019 Virtual assistant training available on the CLI
Flow workers can now register missed intents using
July 3, 2019 Page events support for filter workers Page Events
June 26, 2019 MS Teams Engagement Adapter creation available for CLI
Missed Input workflow available from CLI
June 19 2019 Chat History Server V1 Released
Intent management improvements
June 12, 2019 List workers from CLI now available
June 5, 2019 Conversation export now provided in a cleaner format
Intent Publishing improvements
May 29, 2019 Response time data improvements
ServisBOT Intents Released
May 22, 2019 Flow as botnet action
Intent Detection node now supports slots and context
May 15, 2019 Loading screen for bot designer
May 1, 2019 Users can now export conversation history for their entire organization
April 24, 2019 Encryption of user generated data available with provided KMS
April 17, 2019 Cross Account Roles for secrets available
Dialogflow workers now work with V2
April 17, 2019 DR improvements
Support for AI process in our bots
April 3, 2019 Google Dialogflow, Lex and Business Intent workers can have their intents exported in a normalized CSV format using the CLI
March 27, 2019 Bots now capable of interacting with image upload (markup interactions)
Transaction export count available
Fixed a bug in goal export stopping data from coming out
Goals now supports CSV export
March 20, 2019 ServisBOT is now supports multi-region
Conversation done now being respected within the system as an event
We can now can summarize goal data by goal name
Pagination for goals output in API fixes a bug in export
March 14, 2019 AWS SDK Connectors as a service now available
It’s now possible integrate your bots with AWS services directly using the ServisBOT BaaS
Three starter blueprints for AWS connectors: Comprehend Language Detect, AWS Comprehend Detect Sentiment, AWS Translate.
Botnet Action Plane added for lifecycle events of Business Intent (Intent Detected, Fulfillment)
Support added to BotNet Action plane for Host Notifications, Goal Hitting
March 14, 2019 * Region setting
Login can now take parameters

Portal updates

Date Summary Links
Oct. 9 2019 Low-fidelity sms preview page crashing
Rolled out additional blueprints and tags to create wizard
BaaS can be cloned right from the API connector listing page
Oct. 2 2019 New “Demo” button in portal to simplify showing off a bot
Sept. 25, 2019 Portal now supports uploading to bot avatars
Sept. 18, 2019 Bugfix for firefox on intent page
Fix to ServisBOT intents UI
Sept. 11, 2019 Test Screen for BaaS editor released
Sept. 4, 2019 SMS Engagement Adapter Preview Screen
New BaaS edit screen improvements
Aug 21, 2019 V2 Style editing for Messenger available in Portal
Aug. 14, 2019 Improvements to missed input workflow
Aug. 7, 2019 Export missed input from portal
Preview all timeline components with applied theme
July 31, 2019 Missed input workflow in portal
Bug Fix with DialogFlow V2 secret validation
July 24, 2019 Improvements to group conversation UI in portal
July 17, 2019 Improvements to the intent management tab
  • Resorting of actions for intents
  • Loading stating improvements
  • list out total number of intents
July 3, 2019 Intent import and publishing improvements
June 19, 2019 Engagement Adapters Config available from the UI
Intent Import UI now available in portal
June 3, 2019 Additional Action Types for intents in portal
May 22, 2019 Response time metrics now available in portal
May 1, 2019 Workers are now editable within their bots.
Conversions UI now trackable from dashboard
April 24, 2019 UI updates to material UI
Conversions UI implemented on dashboard
April 17, 2019 Fixed bug with BaaS where blueprint images were not applied
Users with no roles receive a permissions error page
Updates to bot detail page
Portal users can now join conversations with users.
Smoothened out bot creation flow (bot description now provided by default)
Portal users can now create conversions
April 10, 2019 Bug fixes with conversation history
Roles now editable in portal for users
Avatars for portal users now update
Classic Flow markup nodes improved UI
April 3, 2019 Users can update avatars in the system
Updates to conversation history page
Conversation started metrics, per organization
Goals in classic flow can now accept parameters/variables
March 27, 2019
Portal users now has roles, which influences what you see
Render timeline components in portal conversations
In dashboard - bots active are now reporting
Basic Auth Template available for secrets
March 20, 2019 Portal can now create secret of type secret, and has a template for token auth
Now have a ServisNow BaaS Blueprint and a Business Intent Bot Blueprint
March 14, 2019 BaaS API Connectors and SDK Connectors are now available in portal
Material UI for Forms
Fixes to validation for bot creation flow

Messenger Updates

Date Summary Links
Oct 9, 2019 Unifying of shadows across all timeline elements
Sept. 25, 2019 Fixes for messenger in android
Tightening up our messenger CSS
Sept. 11, 2019 Fix for layout of chevrons
Sept. 04, 2019 Bug Fixes for ServisBOT messenger
Aug. 28, 2019 Theming fo advanced timeline elements released
New intent import flow for Bots
Performance improvements
Aug. 7, 2019 Oauth2 Secure Session support for our messenger
July 31, 2019 Fix for issue with multiple bots from the same org in the same browser
Fix for messenger scrolling issue with image upload component
Sub-header to aligning based on right-to-left config
July 17, 2019 New Option Card Timeline Element released
June 19, 2019 New card rating timeline component
Cleanup to timeline elements
June 12, 2019 Snack cards and better errors in portal
XML formating for timeline element editor in ServisBOT Intents UI
May 29, 2019 Additional components now support detail view
Fix for detail view scroll issue on iOS
May 22, 2019 Fixes for dropdown and calendar messenger
May 15, 2019 New Timeline Calendar Element
New Timeline Button Element
Allow links to open urls in the existing tab
Interactive indicator now style-able
Prompts no longer have the ServisBOT logo
May 1, 2019 Fixed messenger inconsistency issues
  • Standardized spacing and fonts
  • Hidden timestamps by default
  • Fixing display of lists with large icons (fixed icons too)
April 24, 2019 Bug fix for image upload timeline element - now usable on non-test domains
Stability fix to lightning around detecting message sent by user
Fixed bug with Response dictionary
Secure input state for messenger
Fixed image sizing on timeline elements
April 17, 2019 On mobile, return key sends message
April 10, 2019 Bugfixes on iOS
  • Scrolling vertically in a carousel region was not working
  • Scrolling horizontally on the small carousel
Interactive states for cards now supported
Image only carousels can now take links
March 27, 2019 Fixed a jittery scroll in messenger on iOS devices
Fixed an issue with display header to false
March 20, 2019 Cleanup of timeline elements - font normalization
Card Timeline element can now take link property and detail view
March 14, 2019 Unread notifications badges for messenger when minimized
Improvements to the carousel. Supports swipe on mobile, optional fields and layout fixes
Mobile version of messenger improved UI
Refactoring prep work for new bundle size etc.